What is a GEM?

Our dedicated Guest Experience Manager is here to ensure that your stay with us is nothing short of exceptional. From personalized check-ins to arranging private tours and activities, our manager is always available to assist you with anything you may need during your stay. Let us take care of the details so that you can relax and enjoy your luxurious vacation to the fullest.

Can the pool be heated?

Yes, the pool in Villa Spark can be heated for an additional fee. However, Villa Tocana does not currently offer pool heating.

How does the check-in work?

We provide a personalized check-in experience for all our guests. Our Guest Experience Manager (GEM) will personally welcome you to the villa and provide you with a comprehensive introduction to the property, including using any amenities and appliances. This ensures that you have everything you need for a comfortable and enjoyable stay.

What is the cancellation policy?

Our cancellation policy varies depending on the rental property and time of year. Please refer to your specific rental agreement for cancellation policies and fees.

Do you offer airport transportation?

Yes, we offer airport transportation services to and from the rental property. Please get in touch with us for more information and pricing.